Your questions answered - If you are unable to find an answer to a question please just ask at the home or e-mail us and we will get back to you as soon as possible..........
Q. Is the Care Home Registered?
A. Yes, the Home is registered with the Scottish Commission for the ‘Regulation of Care’ to care for 21 residents and is managed by the Eileen Rutherford the Home’s Registered Manager, who been at Spring Gardens for over 20 years.
Q. Can we see any formal documentation as to the Home and Care standards?
A. Yes, the Home’s Care Commission Inspection Reports can be found on display both at the Care Home and on this web site under the Report's page.
Q. What happens before I come into the home?
A. Prior to admission, the Home's Manager, or a Nurseing Supervisor, will make an appointment to visit you at home or in hospital. This allows us to carry out an assessment of your care needs. Although you may need some help in caring for yourself, we hope you will continue to undertake those daily tasks you are currently able to do. Your ‘Named Carer’, will be appropriately qualified and expereinced, and together with yourself and or family will help to plan a programme of individual care to ensure you get the help you need.
Q. Will I have a Care Plan?
A. A ‘Care Plan’ will be tailored to meet your individual needs. You can be closely involved with this if you wish. It will be reviewed on a regular basis. A copy of the ‘Care Plan’ can be obtained from your ‘Named Carer’ as required.
Q. Can my family and grandchildren visit me?
A. Yes, most residents in our home remain in close touch with their family. We think this is very important, and as well as calling to see you, we would like them to become involved in the life of the home. Visitors, including, children and grandchildren are most welcome in the Home at any time.
Q. Can I have a lie in if I feel like it?
A. Of course you can. You can simply request breakfast at a later time.
Q. Can I bring my own items of furniture?
A. Yes, as long as the items are able to fit practically within your bedroom and meet the fire safety regulations.
Q. Can I have a pet?
A. No, unfortunately it is impracticable if everyone were to have pets. However, the Home has no difficulty with pets being brought into visit.
Q. What is the continuity and level of staffing like in the Home?
A. We are very fortunate that our staff remain loyal and committed to Spring Gardens Care Home and have therefore remained in continuous service for some time. Staffing levels are always set to ensure that staff has sufficient time to care for the Residents needs and are above the minimum staffing levels set by the Care Commission whenever possible.
